Politique de confidentialité

Last updated: December 4, 2025

LunaRelax operates this shop and website, including all related information, content, features, tools, products and services in order to provide you, as a customer, with a personalized shopping experience (collectively, the “Services”). LunaRelax is a store powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy and the ways in which your information is collected, used, and disclosed.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you, or that can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it no longer identifies you or can reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact information – such as your name, address, billing address, shipping address, phone number and email address.

  • Financial information – such as credit or debit card numbers and bank account details, payment card information, bank account information, transaction details, payment method, payment confirmation and other payment-related details.

  • Account information – such as your username, password, security questions, preferences and settings.

  • Transaction information – such as the items you view, place in your cart, add to your wish list, purchase, return, exchange or cancel, as well as your past transactions.

  • Your communications with us – such as the information you include when you contact customer support or otherwise communicate with us.

  • Device information – such as information about your device, browser or network connection, IP address and other unique identifiers.

  • Usage information – such as information about how you interact with the Services, including how and when you access or use them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information to us.

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.

  • From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, customize and improve the Services

We use your personal information to provide the Services to you, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate possible returns and exchanges, allow you to post reviews, and create a personalized shopping experience (for example by recommending products related to your purchases). This may include using your personal information to tailor and improve the Services so they are more relevant to you.

Marketing and advertising

We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, SMS or postal mail, and to show you online ads for products or services on the Services or on other websites, including based on items you previously purchased or added to your cart and your other activities on the Services.

Security and fraud prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or respond to fraudulent, illegal, harmful or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other access credentials with anyone.

Communicate with you

We use your personal information to provide customer service, respond to your requests, deliver effective services to you and maintain our business relationship with you.

Legal reasons

We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or ongoing litigation, or other legal proceedings, and to enforce our terms or policies or investigate possible violations of them.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, consistent with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers and other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer service, cloud storage, order processing and shipping).

  • With business and marketing partners to provide you with marketing services and deliver advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising or marketing purposes based on your online activity across different merchants and websites.

  • When you instruct us, request it, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or sign-in integrations.

  • With our affiliates or within our corporate group more generally.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. The information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your own, so that they can provide and improve the Services.

In addition, to protect, develop and improve our business, we use certain enhanced Shopify features that integrate data and information derived from your interactions with our store, with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In these situations, Shopify is the controller of your personal information for these purposes, including responding to your requests to exercise your rights relating to the use of your personal information.

To learn more about how Shopify uses your personal information and the rights you may have, please review Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy. Depending on where you live, you may be able to exercise certain rights regarding your personal information here: https://www.shopify.com/legal/privacy.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and any other terms and conditions. We do not endorse and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on these sites.

Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links does not by itself imply any endorsement of the content of these platforms, or of their owners or operators, unless expressly stated on the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion of that information. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) personal information about individuals under the age of 16.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We strongly recommend that you do not use unsecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on various factors, such as our need to maintain the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, and enforce any other applicable contract or policy.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may deny your request as permitted by law.

  • Right of access / right to information – You may have the right to request access to the personal information we hold about you.

  • Right to deletion – You may have the right to request that we delete the personal information we hold about you.

  • Right to correction – You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to portability – You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

  • Communication preferences – We may send you promotional emails. You can opt out of receiving promotional emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or your orders.

If you reside in the United Kingdom or the European Economic Area, and subject to local law exceptions and limitations, you may exercise the following rights in addition to those listed above:

  • Right to object to processing and right to restriction of processing – You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.

  • Right to withdraw consent – Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. If you withdraw your consent, the lawfulness of processing based on your consent before its withdrawal will not be affected.

You can exercise these rights where indicated within the Services or by contacting us using the details provided below. To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, please see https://privacy.shopify.com.

We will not penalize you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to make a request to exercise your rights on your behalf. Before accepting such a request from an agent, we may require proof that you have authorized the agent to act on your behalf, and we may also ask you to verify your identity directly with us. We will respond to your request within the time required by applicable law.

Complaints

If you would like to make a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us again, or by submitting a complaint to the data protection authority in your region.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contract issued by the competent UK authority, unless the data transfer is made to a country that has been recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at dremlifeshop@gmail.com. For purposes of applicable data-protection law, we are the controller of your personal information.